Cancellation Policy

This Cancellation Policy explains how to cancel a project or recurring service with Solvey and what happens to your work and payments. It works alongside your project agreement, our Terms of Service and our Refund Policy. Where a signed project agreement says something different, that agreement takes precedence.

Cancelling a one-off project

You can cancel a website, branding or design project at any time by emailing us. You are billed for the work completed and any approved expenses up to the cancellation date; any balance paid beyond that is handled under our Refund Policy.

Cancelling a monthly or retainer service

• You can cancel a recurring service (such as a digital marketing retainer) at any time to stop future renewals.
• We ask for at least 7 days' notice before your next billing date so we can wind down work cleanly.
• The current paid cycle continues until its end; we do not start a new cycle once you've cancelled.

Cancellations by Solvey

In rare cases we may end an engagement — for example, if a project falls outside our expertise, communication breaks down, or payments are significantly overdue. If we do, we'll give reasonable notice and settle the account fairly for work completed.

Pausing instead of cancelling

If you need a break rather than a full stop, talk to us. We can often pause a project and pick it back up later, subject to scheduling and any agreed terms.

Third-party services

Domains, hosting, subscriptions and ad accounts set up for you follow their own provider terms. Cancelling work with us does not automatically cancel those services — let us know if you'd like help transferring or closing them.

How to cancel

Email hello@solvey.in with your project or service details. We'll confirm your cancellation and outline any final balance or handover within five business days.

Changes to this policy

We may update this policy from time to time. The "last updated" date above always reflects the current version.

This document is a general template provided for transparency and should be reviewed by qualified legal counsel before relying on it for compliance.

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